IT Support Engineer – Free Breakfast & Lunch!
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Job Type | Permanent |
Location | Cambridge |
Area | Cambridgeshire, England |
Sector | Software - Windows |
Salary | £20000 - £26000 per annum, Benefits: Free food + bonus |
Currency | GBP |
Start Date | ASAP |
Advertiser | Jamie Harris |
Job Ref | 12739JH |
- Description
- IT Support Engineer role suited to an individual who can demonstrate excellent customer service skills, prioritise their workload and manage tasks to fulfil support requests as part of a dedicated team. This large IT team provide support to over 500 internal employees and are responsible for developing, installing and maintaining a range of services to support business systems and processes.
The successful IT Support Engineer will be able to demonstrate keen problem-solving skills and have excellent attention to detail. A can-do and positive attitude is essential.
IT Support Engineer Responsibilities
- Providing telephone, email and desk side support on a wide range of requests
- Setup and bespoke configuration of desktops, laptops and telephony devices
- Creation and management of support tickets
- Support of audio visual and video conference systems
- Providing familiarisation sessions with new recruits on use of systems and Cambridge Consultants’ procedures
- Relevant experience in an IT Support role and in the management of support tickets
- A passion for customer service and the desire to work effectively as part of a small team
- Aptitude to learn and apply attention to detail within defined processes and procedures
- Good interpersonal, communication, time planning and organisational skills
- Experience of supporting Windows 7, Windows 10 and Microsoft Office
- Experience of supporting mobile iOS and Android devices
- Experience of supporting Apple Macs
Benefits
- Bonus in addition to basic salary
- Pension
- Life assurance
- Private medical
- Travel insurance
- Free canteen - breakfast, lunch and refreshments
- 25 days annual holiday plus public holidays
- Excellent career development and training opportunities