IT Support Engineer


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https://www.enterpriserecruitment.com/job-search/5018-it-support-engineer-perm-and-contract/windows/cambridgeshire/job2021-10-21 16:28:141970-01-01 Enterprise Recruitment
Job Type Permanent
Location Cambridge
Area Cambridgeshire, England Cambridgeshire England Cambridge
Sector Software - Windows
Salary £20000 - £30000 per annum, Benefits: Excellent benefits package
Currency GBP
Start Date ASAP
Advertiser Kit Element
Job Ref V-44410KE
Description
IT Support Engineer role suited to an individual who can demonstrate excellent customer service skills, prioritise their workload and manage tasks to fulfil support requests as part of a dedicated team.  This large IT team provide support to over 500 internal employees and are responsible for developing, installing and maintaining a range of services to support business systems and processes.
 
The successful IT Support Engineer will be able to demonstrate keen problem-solving skills and have excellent attention to detail. A can-do and positive attitude is essential.
 
IT Support Engineer Responsibilities
  • Providing telephone, email and desk side support on a wide range of requests
  • Setup and bespoke configuration of desktops, laptops and telephony devices
  • Creation and management of support tickets
  • Support of audio visual and video conference systems
  • Providing familiarisation sessions with new recruits on use of systems and procedures
 
IT Support Engineer minimum Requirements
  • Relevant experience in an IT Support role and in the management of support tickets
  • A passion for customer service and the desire to work effectively as part of a small team
  • Aptitude to learn and apply attention to detail within defined processes and procedures
  • Good interpersonal, communication, time planning and organisational skills
  • Experience of supporting Windows 10 and Microsoft Office
 
Desirable -
  • Experience of supporting mobile iOS and Android devices
  • Experience of supporting Apple Macs
 
Benefits
  • Bonus in addition to basic salary
  • Pension
  • Life assurance
  • Private medical
  • Travel insurance
  • Free canteen - breakfast, lunch and refreshments
  • 25 days annual holiday plus public holidays
  • Excellent career development and training opportunities
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