Technical Support Engineer
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| Job Type | Permanent |
| Location | Ely |
| Area | Cambridgeshire, England |
| Sector | Manufacturing - Scientific |
| Salary | £23000 - £25000 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Tom Davies |
| Job Ref | ER12142TD |
- Description
- Technical Support Engineer
Great benefits package
An Exciting opportunity has become available for a company that design and manufacture an extensive array of innovative products within the pharmaceutical and research industries.
The ideal candidate will have a master’s degree (graduate) or equivalent industry experience in Physics or life Science discipline.
Duties and responsibilities…
- Work closely with local Engineering and global Technical Support teams to provide front-line support, via phone and email, to UK customers in Academic, Government and Commercial sectors
- Communicate with customers to understand their application and to help identify solutions
- Provide support to other Thorlabs sites regarding products manufactured in UK office
- Assist with the development of new products by providing feedback on concepts from a customer’s perspective as well as testing and reporting performance and non-conformance
- Identify new product opportunities through customer conversations
- Assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training
- Occasionally attend domestic and international tradeshows as well as participate in customer visits
- Master’s degree or equivalent industry experience in Physics or Life Science discipline is highly desirable
- Experience with optical fibre, optics, electronics and lasers
- Excellent communication, attention to detail and follow-up skills required
- Computer literate
